Ask Leo: Will you help fix my account? My username & password are …


By Leo Notenboom

I’ve been fighting a problem with my email it seems for weeks now. [Further details removed.]

My username is [removed] and my password is ‘tires4you’. Can you help?

I’ve removed the details of what is basically a composite question, because this isn’t about the question.

It’s about what’s horribly, horribly wrong with the question.

And it’s something that I see so often that it’s time that I said something.

And no, it’s not that the password is horrifically unsecure (although it is).

You gave your account information to a total stranger

You don’t know me.

You don’t know the people that work for me.

I absolutely believe that I have the highest level of integrity and that I would only have people working for me who are just as honest.

The point is that you don’t know that.

For all that you know, I or someone on my staff could be a spammer, a scammer, or worse. We’re not, but how do you know?

And yet, you handed over your account information to total strangers you don’t know.

It gets worse.

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This post is excerpted with Leo’s permission from his blog.

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