Can’t Complete Windows 8.1 Install

Can’t Complete Windows 8.1 Install

By Anand Khanse for The Windows Club

A large proportion of Windows 8.1 users, at the time of upgrading to Windows 8.1 thought the upgrade to the latest version of the OS would be seamless. While most had a smooth experience, there were some who found themselves stuck with and error. Every time they attempt to complete the download of the Windows 8.1 install, they were presented with the error – Your Windows 8.1 install couldn’t be completed. Something happened, and the install of Windows 8.1 cant’ be completed.

Your Windows 8.1 install couldn’t be completed

I came across a useful blog post on TechNet, by David Dixon. Try this method, I am sure that it will be able to help you.


Run Command Prompt as administrator. In the CMD box that appears oncomputer screen, enter the following strings of text, one at a time, and hit Enter.

net stop wuauserv
net stop bits


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Shared with permission from The Windows Club.

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30 thoughts on “Can’t Complete Windows 8.1 Install

  1. Installing 8.1 from 7 and after it backs up the files it restarts at the original screen, asking for my product key and starts the install from the beginning.

    Please help I’m desperate!!! Now my computer won’t even let me access anything but boot from disk!!!

    • @Liz Callow: I had a problem that wouldn’t even let me start the download but I found a solution: Hover mouse over lower left corner, then right click and click on run. Then type in wsreset.exe This will open the store and reset it so that you can download and finish download. If possible restart computer after entering string of code.

  2. Didn’t work (even after having previously made sure all Windows updates were installed).

    Pat, IT Helpdesk Analyst

  3. My first computer had windows 2000. That OS was my favorite so far. Sent that computer to Peru and in 2003 got one with XP home. Pure crap. I run microsoft update every week for the last 10 years. There is an average of 7 updates each time. That is a total of over 3,600 updates. And guess what. Next week there will be another update with another 7 items. Does the phrase “an issue has been discovered that will allow an outside attacker to take control of your machine” blah blah blah. Will microsoft EVER design an OS after they think it through first. I would not take windows 8 as a gift. I use my computer for work, I don’t want a “touch screen toy”. I hope MS figures this out someday ! ! ! !

  4. Have tried multiple times to upgrade Win 8 Media Pro x64 to 8.1. Received various Can not install error codes. I followed your latest instruction re: Stop Net, & bits, Stopped all services, except Microsoft, shutdown AVG Internet INet Security 2014, stopped Malware Antimalware. Went thru the download process, Final message, Win. 8.1 Could not install, Error Code 0xc1900104. Am about ready to just stay with 8.0 Pro Media and Win 7 Ultimate x64.

  5. My windows 8.1 PRO 64bit working perfectly since I pulled it with Windows 8 Pro obchodu.Windows I got ubgrade of windows 7 64bit.Doteraz no problem with downloading from trade or updates nebol.Som nadnieru satisfied.

  6. How do I get Windows 8.1? I bought a new computer almost one year ago with Widows 8. I haven’t really enjoyed this computer, nor W-8.
    I have had various computers for about 18 years, and really looked forward to getting the new one and to W-8. The one just before that had Vista, crumy.

  7. It is exactly what I get for the last 3 days:
    “Something happened and the installation of windows 8.1 can’t be completed”
    Note that I am running Windows 8 64bits.
    When issuing the NET STOP WUAUSERV I get after a while: “The windows service could not be stopped”
    What is that “SOMETHING”?

  8. I was told by a MS Tech who tried to help me install, that there was a problem with my video drivers. A link was sent to update and it would not update my system. So I promptly forgot about it for now as I had to reinstall my whole system once the tech finished helping me cannibalizing it.. still not fully recovered after three weeks.. almost though.

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