Robocalls from PayPal

As a PayPal user – you are required to accept robocalls.–PC Pitstop.

Robocalls from PayPal

by Fox Van Allen for Techlicious

PayPal, the online payments company best associated with eBay transactions, is once again finding itself in hot water. Specifically, account holders are raising concern over an unavoidable new provision of the PayPal user agreement that requires you to agree to receive robocalls from the company from any phone number it can locate for you.

The new user agreement reads, in part:

“You consent to receive autodialed or prerecorded calls and text messages from PayPal at any telephone number that you have provided us or that we have otherwise obtained. We may place such calls or texts to (i) notify you regarding your account; (ii) troubleshoot problems with your account (iii) resolve a dispute; (iv) collect a debt; (v) poll your opinions through surveys or questionnaires, (vii) contact you with offers and promotions; or (viii) as otherwise necessary to service your account or enforce this User Agreement, our policies, applicable law, or any other agreement we may have with you.”

As you can see, the new terms give PayPal the right to bombard any phone number the company has on file with automated questionnaires and sales calls on any phone line it can associate with you, whether you supply it or whether PayPal learns the information from a partner. PayPal, for its part, says that the company has a policy to “honor customers’ requests to decline to receive auto-dialed or prerecorded calls.” But there’s nothing about an opt-out clause in the user agreement, which is intended to be a legally binding document. The only way to reject the provision, it seems, is to shut down your PayPal account entirely.

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6 thoughts on “Robocalls from PayPal

  1. I have blocked ROBO calls therefor if I have to receiive them to keep Paypal, you can cancel my Paypal.
    John Sargent

  2. Really Paul?!!! Do you know what other payment methods will they be introducing, so you can pay for items immediately?

  3. Just skimmed through PayPal UK’s User Agreement and Privacy Policy and could not find anything relating to autodialled or prerecorded calls. So maybe Paypal don’t insist on members accepting
    these in the UK?

  4. If PayPal bombards me with Robocalls or such calls wake me up just once, I will have to close my PayPal and therefore also my eBay account!

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