PC Matic

FAQ: How Can I Tell That PC Matic Is Working?

If you’re having an issue trying to make sure PC Matic is working, you’ve come to the right place! There are a few simple ways to ensure that PC Matic is working on your systems. To start, PC Matic has two functions that you may want to ensure are working, real-time protection and scanning. Both of these can be automated so that you don’t need to constantly monitor them, but you may want to check on them periodically to ensure you’re safe and that’s quite alright!

Real-Time Protection

Our real-time protection component, Super Shield, comes with every purchase of PC Matic. It’s the most critical component of our program as it offers you our globally automated whitelist protection. Turning on and installing SuperShield should be done after your first scan and clean with PC Matic. In order to make sure that Super Shield is turned on, look in the lower right hand corner of your desktop. Down there you’ll find the Task Bar which is home to your start button, application shortcuts, clock, and application notification icons. This small notification center on the right side is the home to our green Super Shield icon.

Now don’t panic if you don’t see it immediately as Windows sometimes hides new icons by default. On the left side of the icons that are displayed you should see a small arrow. If you hover over this arrow and click it you will be able to view hidden icons.

Show Hidden Icons Windows 7
SuperShield Icon Windows 7







The Super Shield icon can show a few different colors, you can hover over the icon to see why it is a certain color.

  • Green – Protection is turned on and you’re safe.
  • Yellow – Updates may be installing, or you may have paused protection.
  • Red – Super Shield is currently off and you are not being protected.

How do I turn Super Shield back on?

If you need to turn Super Shield back on, right click the Shield icon and hover over “Protection Level”, then select Super Shield Protection. This will start Super Shield and after a few seconds the shield icon should turn green.

How do I install Super Shield?

If you don’t see the Super Shield icon, open PC Matic and click the green Super Shield icon in the middle of the program. In the next window click Install.

How do I make the Super Shield icon always visible?

Follow the steps below:

  1. Click the small arrow to show hidden icons and choose customize.
  2. Scroll down until you see PC Matic Super Shield and change the drop down box to “Show icon and notifications” click OK.


Checking to see if PC Matic has been running scheduled scans is a very simple process. First you’ll want to open up PC Matic and make sure you’re looking at “My PCs” which is the list of computers on your account. Next to each computer is a section for scan information with the last scan performed and the next scan scheduled. You can click on either of these links to view reports from previous scans or to set a new schedule or adjust a current schedule.


If you have tried steps in this article and are still having issues, please contact our support team at here and they will assist you!



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20 thoughts on “FAQ: How Can I Tell That PC Matic Is Working?”

  1. I have PC Matic running on my laptop. When I open the application itself on my computer it says I’m “not protected” because the super shield is turned off but when I go into the task bar the super shield icon is green and active. Is my super shield turned on and if not how can I turn it on without it disabling itself when I exit the he PC Matic application?

    1. Hi Jim,
      If you would like to confirm your PC Matic is working, please check your task bar (near your clock) and see if you have a green shield. If not, please reach out to our support team at http://www.pcmatic.com/help. They are available seven days a week and will be happy to assist!

    2. Irene Fitzpatrick

      I can not get PC matic to open. My computer keeps doing strange things. So want to run PC matic to see if picked up something bad. But can not ge PC matic to open. I can not use any apps

  2. Carolyn Wagoner

    When I am having PC Matic do a virus check its st security now and scanning high level threats. It’s at 90,782 right now is that how many threats I have that it’s checking or is There that many threats out there to check? I just did a scan last night and it didn’t finish until early this afternoon so when it said to shut down my system and rescan why is it taking so long? Also is there a phone number I can call to talk to a tech person?

    1. I don’t know if my PC MATIC subscription is in effect or what is happening. I am trying to log on and all I get on more damn websites to go to. I thought PC MATIC was suppose to be so easy to navigate. I don’t think so. I just want to change my Pass Word as the one I thought I used yesterday when I down loaded PC Matic is not being accepted.

      1. Please send me an email so I can reset my P/W. You sent me a reply saying you had send me a P/W but it has never arrived and I have waited more than 15 minutes

          1. Hi Dennis, I’ve sent your request for assistance to the supervisor of our support team. He will be investigating within the helpdesk and reaching out accordingly. Thank you, and we apologize for any inconvenience.

  3. I recently had a hard drive crash on my computer and had to reformat my hard drive. When I reloaded my pc matic application it does not show up anymore next to the browser window on the right side at the top. It would show activity while I was on the internet. How do I get this to show up again.

  4. On my laptop (Win10 Pro, latest version), the Super Shield icon does not show up in the applications notifications icons. I have checked the Task Manager, and it is running. What can I do to make it appear?

  5. I ran a full scan on my computer last night. Now my computer shows automatic repair an shows “your PC did not start correctly.” I press restart and it goes through its diagnosis but goes back to the same quote above. How do I fix this so I can use my laptop again?

    1. Hi Cheryl, Please contact our support team at http://www.pcmatic.com/help. They will be able to assist you further. I attempted to check on the account; however, the email address that is showing up on here is not tied to a PC Matic account.

      Thank you.

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