$10M Available in Refunds for Tech Support Victims

The FTC Orders Advanced Tech Support to Pay $10M in Refunds

Advanced Tech Support, previously known as Inbound Call Experts, is a company that used online ads, search results and even partnered with software companies to scam users.  The ads/alerts were claiming the device was in need of technical support and the user was urged to call Advanced Tech Support to remediate the issue.  However, there was never an issue with the device.

The FTC recently won a case against Advanced Tech Support.  The company was ordered to pay $10 million in restitution for the victims of their scams.  Soon, the FTC will be sending out emails to those who are entitled to a partial refund.  The FTC stated,

“The FTC’s emails about refunds in this case will come from subscribe@subscribe.ftc.gov. Your email will have a claim number and a PIN that will give you access to apply for a refund. If you get an email, follow the instructions and respond by October 27, 2017.   If you choose, you don’t have to click on the link in the email. You can start the claims process at ftc.gov/TechSupport or call the refund administrator at 877-793-0908.”

Please keep in mind, any legitimate FTC refund does not cost the recipient anything.  If someone is claiming to be from the FTC, but reports they must receive a payment to grant the refund — it is a scam.

With the news of this payout, it would not be surprising if scammers portrayed the FTC, or sent out “lookalike” emails, with malicious links.  It would be best practice to follow the alternative methods the FTC is providing.  Again, those methods are filing a claim though ftc.gov/TechSupport or calling the refund administrator at 877-793-0908.

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7 thoughts on “$10M Available in Refunds for Tech Support Victims”

  1. I also had an issue with a creepy support company. They contacted me after several months of “service” stating their system had been hacked and they were refunding a portion of the $449.95 they charged. Needless to say I fell for their garbage speech and allowed them to get into my computer to “fix” it. They got into my bank information (yes I was dumb enough to let them) and they said the refund was to small for them to deposit to my acct, so they were sending $5,000.00 more than the refund and I was to arrange for the wire back to them. Lo and behold they started moving funds from my savings to my checking to make me think I had received this addnl money. As soon as I realized what they were up to I shut down my computer and called my bank. Long story but it cost me ALOT to cancel all of my accts and then have my computer cleaned up by a reputable company
    The company was “Support Buddy”. And it has been a year and they are still calling me to get into my bank acct. to send me a refund!!!! Unbelievable!

    Needless to say I am so happy with PCMATIC¡!!!!!!!!!

    1. I’ve heard of that scam before. They are very slick. Something similar happened to my husband. I had a different issue, and had to close my bank account because they had my bank info. Very inconvenient. Moral: Beware of alleged tech support or anyone promising things too good to be true. I, too, thank PC Matic for their help with my scam issue.

  2. I have had so many problem with Grue ,Window,Pop-up shutting down my comp. locking up my comp.trying to get me to call a 1800 #. Grue cost me a comp and 198.00 .twice.and try the third time. Then got rally nasty when i told them what they had done to my comp. Was so sick of them.I got PCMatic to stop it. But are steal having problem with window calling.

  3. I also got scammed and had to totally erase my boot drive. I no longer had some of my software discs and to purchase new. I got a pop up that directed my to a Microsoft site complete with their logo on the page. I allowed the tech to take over my computer – big mistake – although Microsoft is a “trusted” name. They told me that I had already been hacked and that I was auto sending e-mails to everyone on my Contacts directory with child pornography. While they had control of my computer they embedded a password which locked me out. They offered to fix the problem for $1,250.00 which I refused. They hung up and disconnected from my computer. I immediately called Microsoft support and told a tech what happened. She told me that was unfortunate but does happen in “today’s” world of tech. I told her I wanted to speak to someone at Microsoft that could investigate the scam and she told me that they didn’t have a department that I could talk to. She actually got peeved for me which really yanked my chain. It would have close to a push to have paid the “ransom” and the cost and labor to get my computer back.

  4. I was conned by a so-called HP support tech, cost me $349.99. I wish this company could be included in the lawsuit. The company is AG IT Solutions and duped me into buying a sonic wall firewall, which was totally bogus.

  5. My husband and I were conned by these guys. Recently we received the FTC’s e-mail about making a claim. We will definitely be doing that. Thanks PCMatic for verifying that the FTC’s e-mail to us is not another fraud.

  6. you make it sound like the doofuses who fell for that aren’t too stupid to tie their own shoelaces. I think you’re wrong about that.

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