PC Matic Phone Number — It Doesn’t Exist

How to Get PC Matic Support

Recently it has been brought to our attention there are several different companies and support organizations that are claiming to provide technical support for PC Matic.  These individuals are posting a fake PC Matic phone number, claiming to offer support.  Please know, PC Matic is in no way affiliated with these companies, nor can we confirm their legitimacy.  Legitimate PC Matic support is available through our online help desk from 8:00 a.m. to 1 a.m. EST.  In our 18+ years of business we have found online and email support to be the most effective and efficient for our consumers.

Does PC Matic support cost me anything?

Absolutely not!  Our trained technical support team is available seven days a week from 8 a.m. to 1 a.m. EST to help you with all of your support needs, free of charge!  If anyone claims to be from PC Matic, or is offering assistance for PC Matic, with a charge associated, they are not from PC Matic.  Often times, these are technical support scams.

6 Ways to Contact PC Matic

  1.  Online support can be accessed directly at www.pcmatic.com/help
  2. Direct support requests can be sent to pcmatic@pcpitstop.com
  3. A link to our support page can be found on www.pcpitstop.com as by clicking “Support” followed by “Customer Service” 
  4. A link to our support page can also be found on www.pcmatic.com/consumer/ as by clicking “Support” followed by “Customer Service”.
  5. Our support page can also be found within the PC Matic application.

6.   You can also submit a product question through our Forums.

How do I submit a request for assistance for my PC Matic software?

  1. Go to www.pcmatic.com/help, or access our support page via www.pcmatic.com or www.pcpitstop.com as described above.
  2. You will need to click on “Technical Support” then answer what kind of support you’re requesting.  
  3. You will then be prompted to answer questions based upon your assistance needs.
  4. If you have not found your question within the list of provided options, you may click on on “My Issue Is Not Here”, as seen below: 
  5. If you are still in need of technical assistance, you will have the option to create a help desk ticket, as seen here.  
  6. To submit the ticket, scroll down and click on “Submit Ticket”.
  7. Upon completion you will receive a help desk ticket number, with instructions to check your email for a confirmation email from csticket@pcpitstop.com.

To access the full PC Matic User Guide, click here.

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41 thoughts on “PC Matic Phone Number — It Doesn’t Exist”

  1. Trying to update my new credit card number to renew.

    But, I do not want to enter a credit card in this computer or passwords.

    so call me at 412 889 5228 to discuss.

    JL Stein

  2. Phill McKracken

    Thank you PC Matic for not offering phone support. Your marketing blunder has been an asset to my little operation. Your desperate clients are accidentally calling the toll free service number that I’ve had for 25 years. Toll Free Directory Assistance can’t find a number for you so they give them mine. My business name is similar so it’s an easy mistake. As an IT consultant I am happy to take care of their needs and steer them away from a company that is so tone deaf that they will not even pick up a phone to speak with a customer. Thank you for that brilliant approach and for all the customers of yours that I have poached. Keep up the great work and I encourage you to not listen to all the comments and requests for phone based support. I’ll take care of that issue for you all the way to the bank.

  3. I have been online with numerous emails trying to get my issue resolved. PCmatic’s techs cannot read English very well because they keep sending emails asking the same questions endlessly, like a loop. I am so upset right now I could scream! Still you will not speak with a human being, because they know what is best, which is to waste hours and hours without accomplishing anything. Billing me twice and issuing me multiple licenses cannot be resolved, and I am stuck with the ripoff. No one can resolve it, or is willing to. This is unbelievable. Something so simple I’m willing to bet everyone reading this can understand it. All except for PCMatic’s tech staff.

    1. Hi Regan,

      Please make sure you’re reach out to verified PC Matic Support. There are several imposters out there. Please visit our Support Team page and make sure you provide all the information necessary for them to find your account. Thank you.

  4. I am getting many pop ups and one that flashes “important Message call Microsoft support” How do I get rid of these?

    1. Hi James, these are often from bad or corrupted websites. Are you seeing them all the time or only while browsing to certain websites? I would advise you to avoid any sites that serve pop-ups like that as they are 100% scams.

    2. I was going to get Pc Matic, from what I have read. I’m not going to buy Pc Matic. Not just because I cannot talk to a support person, because if your internet is down on your computer stops working there is no way to get a hold of anyone in Pc Matic. Going back to my company I’ve been with for several years and never had any problems. I’m glad I found out, before I wasted my money in Pc Matic.

      1. We’re sorry to hear that you are opting for alternative cyber security. It is true, in our 20+ years of service we have found online support to be the most effective for our customers. However, online tickets may be submitted via computers, tablets, and smart phones. Therefore, if your device does falter, customers can use alternative devices to reach our support team. Thank you for expressing your concerns.

  5. Correct me if I am wrong, but it sounds like there is no real protection from viruses offered only info and processes to follow to stop viruses or find out if an infection has occurred.

    1. You’re absolutely correct, when it comes to a vast majority of security solutions available on the market. However, this is what makes PC Matic different. PC Matic takes an entirely preventative approach to endpoint security. They have a globally automated application whitelist, which prevents malware from executing on the computer. It also has the technology to block fileless malware, and RDP attacks.

    1. No need to cancel your credit card. I see a renewal was just processed yesterday. Did you want us to cancel that?

  6. All of pc matic’s Suggested solutions regarding customer support are predicted on the assumption that your computer works fine. They cannot wrap their heads around the fact that if your computer is down you very well may not have access to the internet (which includes e-mail) and therefore no access to their version of assistance. This is fully equivalent to the mechanic saying that he does not offer towing services but he would be happy to investigate why your car won’t run at all if you would just drive it to his shop. I would buy this product if they offered some kind of realistic support. The way it is now, I can’t even ask my pre-purchase questions.

      1. Hi Barry,
        Our support team is available seven days a week, and will be able to assist you further. Please submit a helpdesk ticket at http://www.pcmatic.com/help. Please be sure to include specific details regarding what you need assistance with, within the ticket. Thank you!

  7. Isn’t it funny that you don’t provide “phone support” but you are asking people to submit their phone numbers? Are you for real? I am canceling my subscription after the current one runs out.

    1. We use phone numbers as an authentication factor for security purposes.

      We’re sorry to hear you do not want to renew your services. If there is anything we can do to change your mind, please let us know.

  8. Catherine Sanders

    I was just hacked my laptop had a screen pop up saying call Microsoft now my computer then locked up. I was in a frantic so yes i called next thing i know they had total access to my laptop. I refused to pay them to fix it. They removed pc matic i cant do anything on it all these screens pop up. I then yes called the pc matic phone number an again it was a scam. Now i cant use my laptop im scared to call anyone or even send a email requesting help.How am i supposed to get help when i trust no one?

    1. Catherine, any phone number that pops up on your screen and insists that you call them to fix your problem is a scam. You can read more about these common scams here. http://www.fakevirusscam.com we have put this website together to educate everyone on this typical scam practice. In the meantime, visit http://www.pcmatic.com and click the free download button to get PC Matic back installed on your machine, then log in with your account and run a scan and clean. If you have any problems, our official customer support is available from http://www.pcmatic.com/help.

  9. when my devices aren’t working i can’t communicate to you on them! do you understand that pcmatic? i am old and not tech savvy, but when i have a computer security issue i need resolution just as fast as any other customer. i really really really wish i could call you. the ability to call my internet security provider by phone number, is a feature that’s so important to me that i am considering doing business with some other company.

    1. Brian, I’m sorry that we currently don’t have phone support. You can always reach our team via email from any of your other devices like phones or tablets or another computer if the one with trouble can’t access email.

        1. Hi Frank, make sure you check your spam and junk folders as sometimes the email won’t make it into your inbox.

  10. My computer was a target of a scam on Friday June 1, 2018. At that time they claimed that my computer was not under protection by p.c.matic, that during the cleaning, protection from p.c. matic would upgraded, I changed from Windows 8, to 10. Is this true, I purchased p.c. matic for life.

  11. Do you fix problems with computers while online or do I need to clean viruses first and then purchase your product?

  12. would like to buy PC Matic protection as soon as possible but need more info.
    Please call Earl Capps @ 979 364 3773.Thanks

    1. Hi Earl,
      PC Matic does not offer phone based assistance. Please let us know any questions you may have — we would be more than happy to answer them.

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