MSP Falls Victim to Ransomware, Infecting Thousands of Customer Networks
An unknown hacking group recently targeted a U.S. managed service provider (MSP) with ransomware. This led to thousands of their customers getting infected with malicious software, totaling approximately 2,000 different networks. After the ransomware executed, hackers demanded over $2 million to restore the encrypted files. Whether or not these demands were negotiated and paid, remains unknown.
However, for this particular MSP, the damages could be catastrophic. First, the ransom demands alone are incredibly high and likely improbable for an MSP to acquire. Second, managed service providers are paid to provide a service for their customers — in this case, it was managing their cyber security. If you, as a customer, pay for a service and that service isn’t provided, it’s entirely likely and justified, that the consumer is angry. This anger could lead to finding alternative MSP services elsewhere. Therefore, this attack is not only against the MSP’s consumer networks, but the MSP’s livelihood as well. The damages, both financial and reputational, may prove to be detrimental.
Fears Becoming Reality
As it turns out, the fear of falling victim to a cyber attack is one that MSPs have been facing for some time. However, there are ways to mitigate this risk.
The MSPs must be using security software that is focused on prevention. This was not the case in this particular attack. According to Dark Reading, this MSP was providing services that held heavy weight on detection and response. Endpoint detection and response, or EDR, has become a major buzz word in the cyber security industry. Unfortunately, when it comes to ransomware — EDR solutions provide rather limited remediation options. The victim either pays the hacker in an attempt to decrypt their files, or they restore from backups. Switching the emphasis to prevention is what MSPs must be doing, not only for themselves but for their customers as well.
This successful ransomware attack is a perfect example of EDR failing to provide adequate protection. If this MSP was using an automated whitelist technology, this ransomware variant would have never been able to execute. Why? Because a whitelist will only allow for known, trusted programs to run.
To find a reseller or MSP near you that offers an automated, global whitelist approach to cyber security, click here.
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